Refund policy

💠 Elegant Expressions Square — Refund & Return Policy

🧾 Personalized Items

Because each item is custom‑made, we do not accept returns or offer refunds on personalized products unless:

  • There is a mistake on our end

  • The item arrives damaged

  • The personalization does not match the order details

If any of these occur, we will remake the item or issue a full refund.


📦 Non‑Personalized Items

Non‑personalized items may be returned within 14 days of delivery if unused and in original packaging. Refunds will be processed once the item is received and inspected.


⚠️ Order Errors

If we make a mistake, we will:

  • Remake the item

  • Or offer a full refund

If the customer provides incorrect personalization details, we cannot offer a refund. However, we may offer a discounted remake.


💔 Damaged Items

If an item arrives damaged:

  1. Contact us within 48 hours of delivery.

  2. Include clear photos of the damage.

  3. We will replace the item at no cost.


🚚 Shipping Delays

We are not responsible for delays caused by:

  • Carriers

  • Weather

  • Incorrect addresses

However, we will assist with carrier claims if a package is lost in transit.


🏠 Local Pickup

Available upon request for customers in Springfield, Ohio. Please inspect your items at pickup — once accepted, the order is considered complete.


💬 Contact for Refunds

Email: elegantexpressionssquare@gmail.com Phone: (937) 536 1831 

Subject line: Refund Request — [Order Number]