Terms of service

💠 Elegant Expressions Square — Conditions of Service Policy

1. Overview

Elegant Expressions Square (“EES”) provides custom sublimation and engraving services. By placing an order, the customer agrees to the conditions outlined in this policy.

These conditions ensure clarity, protect both parties, and maintain a smooth and professional experience.


2. Customization Requirements

Customer Responsibility

Customers must provide:

  • Accurate spelling

  • Correct dates

  • Clear instructions

  • High‑quality images (if applicable)

EES is not responsible for errors caused by incorrect or unclear customer submissions.

Design Approval

For certain products, EES may provide a digital mockup. Once approved, the design cannot be changed.


3. Production Timeline

All items are handcrafted. Typical production time is 3–7 business days, depending on order volume.

Rush orders may be available for an additional fee.


4. Payment Terms

  • Payment is required before production begins.

  • Accepted methods: credit/debit cards, PayPal, and other listed payment processors.

  • Bulk or corporate orders may require a deposit.


5. Order Changes & Cancellations

Customer-Initiated Changes

Changes can only be made within 12 hours of placing the order, unless production has already started.

Cancellations

Orders may be canceled within 12 hours. After production begins, cancellations are not permitted.


6. Quality & Variations

Due to the nature of handmade and custom items:

  • Colors may vary slightly from digital previews

  • Minor variations may occur in placement or finish

  • Natural materials (wood, leather, etc.) may have unique patterns

These variations are normal and not considered defects.


7. Shipping & Delivery

EES ships via USPS, UPS, or FedEx. Customers receive tracking information once shipped.

EES is not responsible for:

  • Carrier delays

  • Incorrect addresses

  • Weather-related disruptions

Local pickup is available in Springfield, Ohio.


8. Refunds & Returns

Refunds and returns follow the Refund & Return Policy. Custom items are non-refundable unless:

  • EES made an error

  • The item arrived damaged

  • Personalization does not match the approved order


9. Damaged or Incorrect Items

Customers must report issues within 48 hours of delivery. Photos are required for verification.

EES will:

  • Replace the item

  • Or issue a refund (if applicable)


10. Intellectual Property

Customer-provided images or designs must not infringe on copyrights or trademarks.

By submitting artwork, the customer confirms they have the legal right to use it.

EES reserves the right to decline any design that violates intellectual property laws.


11. Use of Customer Photos

EES may use photos of completed products for:

  • Social media

  • Website galleries

  • Marketing materials

If a customer prefers not to have their items showcased, they may request removal or exclusion.


12. Privacy & Data Protection

Customer information is used solely for:

  • Order processing

  • Communication

  • Shipping

EES does not sell or share customer data.


13. Acceptance of Terms

By placing an order with Elegant Expressions Square, the customer acknowledges and agrees to all conditions listed in this policy.